When is a confirmation email sent?
A confirmation email is sent to a participant when all of the following conditions are met:
- The participant has an email address on file
- The participant hasn't already received a confirmation email for this event
- The participant has completed registration by clicking "Finish"
- If "Send confirmation email with appointment only" is checked in Event Settings, an appointment must also be present
What triggers a confirmation email?
The confirmation email is triggered by any of these actions:
- Participant clicks "Finish" in Event Registration
- A screener adds a participant to an appointment slot in Event > Settings
- Participant selects or changes their appointment
Tip: If you have "Send confirmation email with appointment only" enabled but a participant finishes registration without selecting an appointment, the confirmation email will not be sent until they (or a screener) add one.
Why didn't my participant receive a confirmation email?
If a participant did not receive a confirmation email, check the following:
- Verify the participant has a valid email address on their profile
- Check whether a confirmation email was already sent for this event
- Confirm the participant actually clicked "Finish" on the Review page, simply starting registration is not enough
- If "Send confirmation email with appointment only" is enabled, confirm the participant has an appointment assigned